Frequently Asked Questions
Unsure about your visit to one of our doctors? You don’t have to be! Browse through these frequently asked questions and get all the info you need. If you still have some questions, please don’t hesitate to give us a call or send us a message!
What information do I need to bring along when I visit the practice for the first time?
Please bring your ID, medical aid information (if you have a medical aid) and relevant medical reports, a list of chronic medication, and referral letters where applicable.
What information do I need to provide when scheduling an appointment?
Your name, surname and contact details
How early should I arrive to my appointment?
Please arrive 15 minutes early for your first appointment in order to register and complete the necessary paperwork. Thereafter you can arrive at the time of your appointment.
Which medical aids are you registered with?
We accept and are registered with most medical aids.
Do you have after hours care?
We are open on Saturday mornings but do not have after-hours care at the moment. For emergencies, we recommend that patients go to the Medi-Clinic emergency room.
What if I can’t make an appointment?
We request that you then contact the practice in order to cancel the appointment. Patients who do not turn up for scheduled appointments will still be billed.
What are your consulting hours?
– Mondays to Fridays 08:00-17:00
– Saturdays 08:00-11:00
How do I make an appointment?
You can phone our practice on 018 293 0232, 018 293 0343, 018 293 3029 or alternatively on 072 414 3944 or 071 471 7752.
We are in the process of getting an online booking system in place. Watch this space.
What if I have an emergency and cannot wait?
We recommend that patients with emergencies come straight to the consulting rooms.
Are your rooms wheelchair and pram friendly?
Yes. We are completely wheelchair and pram-friendly and also have our own wheelchair onsite to help patients where necessary. We also have very helpful personnel that will gladly help you when necessary.
How do I get a prescription refilled?
We have a pharmacy onsite where you can fill your prescription or you can take your prescription to any other pharmacy of your choice.
Patients need to make an appointment for Chronic repeat prescriptions unless otherwise specified by the doctor.
Will I always see my own doctor?
As far as possible, we will always attempt to book patients in with the doctor of their choice. If that doctor is not available at the time that you request, you will be offered to see another doctor. All the doctors, however, work from the same computer system and use the same patient files, so the doctor you see will be able to access your regular doctor’s notes and recommendations.
Who can I call if I have a billing question?
You can call the regular phone numbers, 018 293 0232 or 018 293 0343, and choose the option to be put through to the accounts department where our very helpful personnel will gladly assist you with any query.
What forms of payments do you accept?
We accept student cards, cash, card and EFT payments.
If you do not have medical aid you will be given a 30% discount, on the consultation amount, if your bill is settled on the day of your consultation.